SHIPPING INFORMATION

We ship the majority of our domestic orders via Royal Mail Tracked 48 with delivery confirmation. 

For International orders we refer customers to our Amazon store in your region as they are able to provide faster and more reliable delivery options.

We aim to dispatch all orders placed before 4pm GMT the SAME DAY. Orders placed after 4pm GMT are dispatched on the Next Working Day.

Gilboys cannot be held liable for any loss, damage, cost or expense related to any delay in shipment or delivery. If you receive a damaged or incorrect shipment, please contact us as soon as possible to resolve the issue. For damages/defect, we will require photo documentation to process claims.

SHIPPING RATES

All UK orders under £20 are shipped at a subsidised rate of £1.95 via a 1-2 business day fully tracked service.

All UK orders over £20 are shipped FREE using a 1-2 business day fully tracked service.

UK customers have the option to select UPS Next Business Day shipping at a subsidised rate of £3.95.

DELIVERY TIMES (DOMESTIC UK ONLY)

We aim to dispatch all orders received on a weekday before 4PM GMT from our workshop on the SAME DAY via a 1-2 business day fully tracked service.

ORDER CANCELLATIONS
This is very unlikely to happen to you, but we do occasionally cancel orders due to suspicion of fraud. If we do cancel your order, we will contact you immediately with an explanation.