We ship the majority of our domestic orders via Royal Mail Tracked 48 with delivery confirmation. 

We aim to dispatch all orders placed before 3.30pm GMT the SAME DAY. Orders placed after 3.30pm GMT are dispatched on the Next Working Day.

Gilboy's cannot be held liable for any loss, damage, cost or expense related to any delay in shipment or delivery. If you receive a damaged or incorrect shipment, please contact us as soon as possible to resolve the issue. For damages/defect, we will require photo documentation to process claims.

SHIPPING RATES

All orders over £18 shipping to an address in the UK receive free shipping. Unfortunately, we are unable to offer free shipping for international orders and Gilboy's is not responsible for customs fees, taxes, or duties incurred by importing goods.

Domestic orders under £18 will be charged £2.95
(Royal Mail Business 48hr Service)

International shipping for all orders up to 5kg is provided at a considerably reduced rate of £9.95 GBP 

There may be some countries where shipping is not available - please contact us on +441803762763 to arrange shipping via an alternate provider.

DELIVERY TIME

DOMESTIC UK

We aim to dispatch all orders received on a weekday before 3.30pm GMT from our workshop on the SAME DAY.  

INTERNATIONAL

The transit time for international shipments varies based on the point of export and the destination country or region. To be sure, allow for international deliveries to take between 9-24 days. Customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. Unfortunately we are not able to influence local delivery practices. The arrival times shown for International shipping indicate the amount of time it will take for your order to reach your courier office. The time it takes to get your order from the local courier to your address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements.

The customer assumes responsibility for any additional charges on rejected packages. Gilboy's is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer.

We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.

*International packages cannot be tracked once they reach international customs, therefore Gilboy's will not be held responsible for any lost or stolen packages.

Delivery time estimates

 
ORDER CANCELLATIONS

This is very unlikely to happen to you, but we do occasionally cancel orders due to suspicion of fraud. If we do cancel your order, we will contact you immediately with an explanation.